Customer Service

At First Mats, we aim to provide not only fantastic products but excellent levels of customer service too. On this page, you will find more information about our customer service and how to contact us if you have any questions about your order or our products.

Need to speak with us? Call 0121 702 1659

Not received your order?

Delivery of most products is just 2 to 3 days, but for custom length options please allow 5 to 6 days. If you have been waiting for longer than this, please contact us and we will investigate this for you.

Received Damaged Goods?

Quality is one of our primary focuses, so if you have received your order and discovered any damage or manufacturing defects, please contact us immediately so that we can resolve this for you.

Need to return your order?

If you need to return your order, please contact us by phone or by email ( Please note that cut to length products, logo mats or any other custom made products cannot be returned unless there is a manufacturing defect.

Items returned are subject to a 20% restocking charge. Full details can be found on our delivery information page (see links below).

Documents and Pages

For the full details regarding delivery or terms and conditions, please follow the links below which will take you to the relevant pages.

0121 702 1659 @FirstMats