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FIRSTMATS Blog
Frequently Asked Questions
If you have any questions, we’re here to help
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Each product comes with a specified lead time for delivery. We'll keep you informed if there are any delays in meeting this timeline.
Typically, once you’ve finalised your order and approved the proof, it will take 4-5 business days to make and deliver your finished mat.
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Got a problem with your order? If something's not right or you're not thrilled with the quality, just let us know within 14 days of getting it. Drop us a line, and we'll tell you what to do next—usually, it starts with you sending us a photo of the issue. Once we check that out, we'll sort you out with a refund or a new item, no fuss.
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Need your item in a hurry? Just Contact us to explore the faster delivery options we might have for you!
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Got a problem with your order? If something's not right or you're not thrilled with the quality, just let us know within 14 days of getting it. Drop us a line, and we'll tell you what to do next—usually, it starts with you sending us a photo of the issue. Once we check that out, we'll sort you out with a refund or a new item, no fuss.