Get in touch
Have a question? Need expert advice? We’re here to help.
First Mats Ltd, Cambrai Court 1229 Stratford Road, Hall Green, Birmingham, B28 9AA
- Phone: 0121 702 1659
- Email: info@firstmats.co.uk
- Track an order: View Account
Please note: We do not hold stock at this location!
Frequently Asked Questions
If you have any questions, we’re here to help
How long does delivery take?
Each product comes with a specified lead time for delivery. We'll keep you informed if there are any delays in meeting this timeline.
Typically, once you’ve finalised your order and approved the proof, it will take 4-5 business days to make and deliver your finished mat.
Can I get my mat delivered more quickly?
Need your item in a hurry? Just Contact us to explore the faster delivery options we might have for you!
Can I track my order?
Definitely! You can keep tabs on your order's status and see live tracking info once it's on its way, all through your account. Check your account here to stay in the loop.
Can I track my order?
Definitely! You can keep tabs on your order's status and see live tracking info once it's on its way, all through your account. Check your account here to stay in the loop.
Will all of my items be delivered together?
We do our best to ship your items in one go, but occasionally, orders might come from different locations. If that happens, we'll send you separate tracking links for each part of your order.
When will my order be delivered?
Each product comes with a specified lead time for delivery. We'll keep you informed if there are any delays in meeting this timeline.
For the most up-to-date tracking information and estimated delivery date, please check your account once your order has been placed and dispatched.
Do you deliver to Northern Ireland?
At the moment, we're able to deliver select items to Northern Ireland. If you're keen, the best approach is to Contact us, sharing the item(s) you're interested in and your postcode. We'll calculate the delivery costs for you and get back to you with the details.
I need a VAT invoice for my order
Right after you place your order, the email confirmation you receive includes a link to download the VAT invoice. If you've misplaced this email, don't worry—you can download VAT invoices directly from your account.
How do I return an item?
Changed your mind? No problem. Check out the Returns Tab for all the details on how to send an item back.
How do I arrange a return?
To arrange a return, simply contact us within 14 days of receiving your order. Make sure the items are in their original packaging and are unused. Please note, return delivery costs are usually covered by customers, except in cases where items are damaged or faulty on arrival.
Once you've let us know, we'll take it from there and guide you through every step of the return process, providing you with all the necessary details to get started.
What items can't be returned?
Items that can't be returned include those customised to your specifications, such as:
- Coir matting (all types and sizes)
- Matting and rubber sheeting that has been cut or customised
- Logo Mats
- Items that are not in a resaleable condition, I.e. used, or no longer in their original packaging.
Are there any costs involved?
Yes, there are costs involved if you're returning an item because it's no longer needed, or if the wrong colour or size was chosen. You will be responsible for covering the return shipping costs to one of our warehouses. Additionally, a restocking fee of 20% will be deducted from the refund.