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Delivery & Returns Information

Your Satisfaction is Our Priority

At First Mats, we are committed to ensuring you are completely satisfied with your purchase. We understand that sometimes items may need to be returned or replaced, and our policy outlined below aims to assist with this process.

Delivery Information

Delivery Costs

Description Cost
Orders under £45 + VAT £4.50 + VAT
Orders over £45 + VAT (mainland UK only) Free
Highlands & Islands (1 standard size mat) £22.50 + VAT
Northern Ireland (1 standard size mat) £25.95 + VAT


Tracking and Issues

Not Received Your Order?

We strive to deliver within the quoted times, however, if there's a delay, we're here to help. For updates:

Email: info@firstmats.co.uk
Tel: 0121 702 1659

Received Damaged or Faulty Products?

We’re here to rectify any issues with your order. If there’s a fault or if you're unhappy with the quality, please notify us within 14 days of receipt. Contact us and we’ll guide you on the next steps, usually starting with providing photographic proof of the issue. We are happy to offer a refund or replacement once the issue is verified.


Want to Return Your Order?

If you've changed your mind, returning your order is usually possible. However, some items are non-returnable due to customization, including but not limited to:

  • Coir matting (all types and sizes)
  • Cut or custom-sized matting and rubber sheeting
  • Logo Mats, and more (refer to list above)

To initiate a return, please notify us within 14 days from receipt of your order, ensuring goods are in their original packaging and condition. Email or call us to arrange the return. Customers are responsible for return delivery costs (unless items have been reported damaged or faulty upon delivery).

Refunds, minus delivery charges, are issued once goods are received and inspected. For non-domestic customers, a 20% restocking fee will be deducted from your refund.

Contact Information

Need Assistance? We’re here to help!

Email: info@firstmats.co.uk
Tel: 0121 702 1659