FREE delivery on orders over £45

SAVE with bulk discounts

What are the delivery charges

Description Charge
Orders Over £45 + VAT FREE
Orders under £45 + VAT £4.95 + VAT
Highlands & Islands £22.50 + VAT*
Northern Ireland POA

*If you're getting bigger items sent to the Highlands & Islands, there might be an extra charge. We'll let you know when you order, or please Contact us if you are unsure.

Delivery FAQs

Can I get my delivery quicker?
Need your item in a hurry? Just Contact us to explore the faster delivery options we might have for you!
Can I track my order?
Definitely! You can keep tabs on your order's status and see live tracking info once it's on its way, all through your account. Check your account here to stay in the loop.

Returns Information

I've changed my mind

Changed your mind? No worries. You've got 14 days from when your item arrives to get in touch and kick off the returns process. Just to let you know, some bits can't be sent back if they've been made just for you. (check the list below for the full rundown).

What items can't be returned?
Items that can't be returned include those customised to your specifications, such as:

- Coir matting (all types and sizes)
- Matting and rubber sheeting that has been cut or customised
- Logo Mats
- Items that are not in a resaleable condition, I.e. used, or no longer in their original packaging.
How do I arrange a return?
To arrange a return, simply contact us within 14 days of receiving your order. Make sure the items are in their original packaging and are unused. Please note, return delivery costs are usually covered by customers, except in cases where items are damaged or faulty on arrival.

Once you've let us know, we'll take it from there and guide you through every step of the return process, providing you with all the necessary details to get started.
Are there any costs involved?
Yes, there are costs involved if you're returning an item because it's no longer needed, or if the wrong colour or size was chosen. You will be responsible for covering the return shipping costs to one of our warehouses. Additionally, a restocking fee of 20% will be deducted from the refund.

Damaged or Faulty Items

We've got your back

Got a problem with your order? If something's not right or you're not thrilled with the quality, just let us know within 14 days of getting it. Drop us a line, and we'll tell you what to do next—usually, it starts with you sending us a photo of the issue. Once we check that out, we'll sort you out with a refund or a new item, no fuss.

Payment Types

Ways to Pay

We take all sorts of payment methods here at First Mats, Including the below options:

What is Shop Pay?
Shop Pay offers a swift and secure one-tap checkout experience online. By saving your email address, along with shipping and billing information, it streamlines the checkout process, making your online shopping faster and more convenient.
Do we price match?
Yes, we offer price matching under specific conditions. If you find an item cheaper on another website, please get in touch with our team. Provide us with the website details where you found the lower price, and we'll investigate to see if we can match it for you.