What are the delivery charges
Description | Charge |
---|---|
Orders Over £45 + VAT | FREE |
Orders under £45 + VAT | £4.95 + VAT |
Highlands & Islands | £22.50 + VAT* |
Northern Ireland | POA |
*If you're getting bigger items sent to the Highlands & Islands, there might be an extra charge. We'll let you know when you order, or please Contact us if you are unsure.
Delivery FAQs
Returns Information
I've changed my mind
Changed your mind? No worries. You've got 14 days from when your item arrives to get in touch and kick off the returns process. Just to let you know, some bits can't be sent back if they've been made just for you. (check the list below for the full rundown).
- Coir matting (all types and sizes)
- Matting and rubber sheeting that has been cut or customised
- Logo Mats
- Items that are not in a resaleable condition, I.e. used, or no longer in their original packaging.
Once you've let us know, we'll take it from there and guide you through every step of the return process, providing you with all the necessary details to get started.
Damaged or Faulty Items
We've got your back
Got a problem with your order? If something's not right or you're not thrilled with the quality, just let us know within 14 days of getting it. Drop us a line, and we'll tell you what to do next—usually, it starts with you sending us a photo of the issue. Once we check that out, we'll sort you out with a refund or a new item, no fuss.
Payment Types
Ways to Pay
We take all sorts of payment methods here at First Mats, Including the below options: